Discovery

Highly rated but with minimal community notice.

Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations Lucy Kimbell
Classic

Highly rated books published more than 15 years ago.

The Back of the Napkin: Solving Problems and Selling Ideas with Pictures Dan Roam
Information Anxiety 2 Richard S Wurman
Envisioning Information Edward R. Tufte