The Back of the Napkin: Solving Problems and Selling Ideas with Pictures Dan Roam

Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert

Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks

The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett

Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton

Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions Bruce Hanington, Bella Martin

Design-inspired Innovation James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti

User Experience in Libraries: Applying Ethnography and Human-Centred Design