Foundation

Highly rated with growing community support.

Branded Interactions Marco Spies
Branded Interactions
Marco Spies
Discovery

Highly rated but with minimal community notice.

Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
Service Design: From Insight to Implementation
Andy Polaine, Lavrans Løvlie, Ben Reason
Classic

Highly rated books published more than 15 years ago.

Touchpoint: The Journal of Service Design
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Design and Creativity: Policy, Management and Practice
Designing Services with Innovative Methods: Perspectives on Service Design
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown